Programme
 
  0915 - 1000 hrs: Registration of Delegates
 
  1000 - 1125 hrs: Inaugural Plenary
 
Rapid pace of economic growth in the country and the attendant progress in technology has defined a new course for banks in India. Use of IT has induced a sea of change in the Banking landscape, and is looked upon today as a key tool to increase affordability and accessibility in banking. Extending the frontiers of banking, the concept of “Universal Banking” has become the forerunner in today’s times. Increasing competition from private and foreign banks with their superior technology coupled with the demands of the customers for anywhere and anytime banking facilities has put immense pressure on the Indian banks to introduce technology driven processes and systems.

BANKing TECH Summit seeks to explore new avenues of growth, improved service delivery models and ways to enhance customer experience through increased usage of technology.
 
1000 - 1010 hrs Welcome and Introductory Remarks Praveen Toshniwal
Chairman – CII Western Region and
Chairman
Nivo Controls Pvt. Ltd.
1010 – 1025 hrs The Summit & its Objectives N Chandrasekaran
Chairman – CII’s BANKing TECH Summit 2011 and
Chief Executive Officer and Managing Director
Tata Consultancy Services Ltd.
  1025 - 1030 hrs: Release of CII - PwC Report : "Changing Rules of the Game through Technology"  
1030 – 1045 hrs Overview on the Report Robert L Lattimore
Executive Director
PricewaterhouseCoopers Pvt. Ltd.
1045 – 1115 hrs Address by Chief Guest Dr K C Chakrabarty
Deputy Governor
Reserve Bank of India
1115 – 1125 hrs Concluding Remarks Praveen Toshniwal
1125 - 1145 hrs Tea / Coffee Break  
 
  1145 - 1300 hrs : CEOs' Interactive Roundtable: “Changing Rules of the Game through Technology”
 
Moderated by:
Vivek Law
Editor
Bloomberg UTV
 

Harnessing technology to counter competition in the banking industry takes centre stage as the industry moves towards evolving a new business model to increase penetration, build in sustainability and increase financial stability. In today’s challenging times, when broadening reach and access to banking is the key to drive growth in business, innovations in technology in all likelihood will change the equation between cost and access. Changing the rules of the business with measures like the adoption of data warehousing, customer relationship management and financial inclusion initiatives is essential to take banking to the next level of growth.

The session will endeavour to live up to its theme of
“Changing Rules of the Game through Technology”
  N Chandrasekaran
Chairman – CII’s BANKing TECH Summit 2011 and
Chief Executive Officer and Managing Director
Tata Consultancy Services Ltd.
Murali M Natrajan
Managing Director & Chief Executive Officer
Development Credit Bank Ltd.
  Hanuman Tripathi
Group Managing Director
Infrasoft Technologies Ltd.
Devesh Mathur
Chief Technology & Services Officer, India
The Hongkong & Shanghai Banking Corporation Ltd.
  Rachna Nath
Executive Director
PricewaterhouseCoopers Pvt. Ltd.
 
1245 – 1300 hrs Question & Answer  
1300 – 1345 hrs Lunch  
 
  Plenary I: 1345 - 1515 hrs : "Changing Rules of the Game: Driving Next Wave of Growth through Technology”
 
India holds the promise of a strong growth trajectory, leading the next wave of growth in Banking, riding on the back of a robust macro-economic environment, and a favourable demographic dividend. In the volatile banking technology sector, banks’ perspective in the changing product landscape is emphasized. Technology acts as a prime enabler of superior product development, improved infrastructure and efficient delivery channels for the banking industry. Treading new avenues, tapping new markets and expanding the boundaries of existing markets has steered growth of the banks. The demographic dividend and the changing scenario pose a challenge and needs to channelise in the right direction. Further, integrating technology in the delivery channels lent more choices to the customer to undertake transactions with ease and convenience. This session aims to look at some of the distribution strategies and technological innovations which can be introduced to attain transformational growth.
 
1345 – 1350 hrs Introduction by Session Chairman
“Driving Next Wave of Growth through Technology”
Srinivasa Raghavan
Country Head – India Business
Tata Consultancy Services Ltd.
1350 – 1405 hrs Enabling growth: Leveraging BI & Analytics
Banking solutions
Vivek Subramanyam
Cheif Executive Officerr
iCreate Software Pvt. Ltd
1405 – 1420 hrs Cashing in Demographic Dividend
Anil Jaggia
Chief Information Officer
HDFC Bank Ltd.
1420 – 1435 hrs Distribution strategies for Effective banking Umesh Jain
Chief Information Officer
Yes Bank Ltd.
1435 – 1450 hrs Changing Product Landscape V Murali
Chief General Manager-Personal Banking
State Bank of India
1450 – 1505 hrs Changing demand on Technology - from Process
Enablement to Decision Enablement
P A Kalyanasundar
Advisor - Ramco Systems &
Retired General Manager – Bank of India
1505 – 1515 hrs Question & Answer followed by Concluding Remarks Srinivasa Raghavan
1515 – 1520 hrs Change Over  
 
  Plenary II: 1520 - 1620 hrs : “Changing Rules of the Game: Redefining Customer Experience through Technology”
 
Amidst intense competition, technology is the one factor which plays a pivotal role in differentiating banks in the way they deliver and enhance customer experience. Operational excellence in technology and the positive impact in the system is emphasized. A systematic segmentation brings clarity in the functioning, thus benefiting the technology provider and end financial user. Providing customer-centric services is a major imperative for the banking industry, as it stands as a strong pillar supporting retail and corporate banking. Technology facilitates cost, convenience and time, thereby improving efficiency in operations and leading to a hassle-free and holistic experience for the customer. To meet the challenges posed by competition, technology needs to be dovetailed to cater to the requirements of the customer.
 
1520 – 1525 hrs Introduction by Session Chairman
“Redefining Customer Experience through Technology”
M A Kishen Kumar
Associate Vice President-Solution Consulting
Finacle, Infosys Technologies Ltd.
1525 – 1540 hrs Segmentation & Branch Experience Devesh Mathur
Chief Technology & Service Officer
The Hongkong & Shanghai Banking Corporation Ltd.
1540 – 1555 hrs Achieving Operational Excellence through BPM
and ECM Technology
Hareish Gur
Vice President - India & Asia Pacific
Newgen Software Technologies Ltd.
1555 – 1610 hrs Delivering the differentiation Cost effectively -
Applied Analytics
Vivek Belgavi
Associate Director - Business Intelligence
PricewaterhouseCoopers Pvt. Ltd.
1610 – 1620 hrs Question & Answer followed by Concluding Remarks M A Kishen Kumar
1620 – 1640 hrs Tea / Coffee Break  
 
  Plenary III: 1640 - 1750 hrs: "Changing Rules of the Game: Disruptive Technologies”
 
The proliferation of technology based platforms has created new avenues for leveraging emerging marketplaces such as social media, as well as optimizing internal processes through technologies such as cloud computing and SaaS. Riding on the wave of the booming telecom revolution in India, there has been a convergence of the Banking and Mobile telephony industries, with a plethora of possible banking services that can be offered on the mobile platform. This session will explore how Banks can best utilize the emerging technologies to create a competitive advantage and stay ahead of the pack.
     
1640 – 1645 hrs Introduction by Session Chairman
“Disruptive Technologies”
Hanuman Tripathi
Group Managing Director
Infrasoft Technologies Ltd.
1645 – 1700 hrs Leveraging Social Networks Sanket Akerkar
Managing Director
Microsoft Corporation India Pvt. Ltd.
1700 – 1715 hrs Mobile Platforms and Context aware Computing Pradeep Dwivedi
Senior Vice President
Tata Teleservices Enterprise Business
1715 – 1730 hrs Software as a Service (SaaS) – Linking to Cloud Anurag Mehrotra
Vice President and Head Client Relationship Group
Wipro Infotech
1730 – 1740 hrs Question & Answer followed by Concluding Remarks Hanuman Tripathi
1740 – 1750 hrs Summit Wrap Up N Chandrasekaran
Chairman– CII’s BANKing TECH Summit 2011 &
Chief Executive Officer and Managing Director
Tata Consultancy Services Ltd.
1750 hrs onwards Networking Cocktails  
     
 
     
 
 
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