The landscape of Banking continues to evolve as increasing use of technology helps the industry to secure a strong foothold and progress towards growth. As the revolution in the telecom sector sweeps across the entire nation, the banking industry and service providers explore options to improve their service delivery models and increase reach of banking services to a larger section of the population.

It is imperative to trace how the benefits of technology will percolate to the un-banked population, bringing more people under the fold of banking; how cost reduction will be aided and the role played by technology to facilitate cheaper, faster
and easier transactions. Currently, there is a need felt for creating a common platform to service the entire value chain rather than just the urban belt. To that effect, all stakeholders need to collaborate to create an operative sustainable business model to drive growth.